1. What this covers
Everything other people can see: posts on the feed (the pieces cut out of your picture and your caption), comments, the names and descriptions of lists you share with friends, your feed name, and friend requests. They are part of our Terms of Service.
2. What isn't allowed
- Nudity or sexual content, including in the background of a picture.
- Violence, gore, or anything that threatens or celebrates hurting someone.
- Hate: slurs, hate symbols, or attacks on people for their race, ethnicity, religion, sex, gender, sexuality or disability.
- Harassment or bullying, including making fun of someone's body or how they look.
- Pictures of children, and pictures of other people who haven't agreed to be posted.
- Someone else's private information, such as an address, phone number or face they didn't agree to share.
- Pretending to be someone else, or another brand or shop.
- Spam, scams, advertising, and links to sell things.
- Pictures you don't have the right to share, and anything illegal.
3. How we check
- Words. Captions, comments, and the names and descriptions of lists you share are checked against a list of slurs before they are saved, including their usual misspellings. Text with one isn't saved, and you are asked to change it. A feed name is never made from a username with one in it.
- Pictures. Before a post goes up, an automatic check (Google Gemini) looks at the picture it comes from for nudity, violence, hate symbols and children. A post it flags, or one it couldn't check, goes up hidden and waits for one of our moderators, who restores it or keeps it down. You see that it is waiting, and why, on the Feed page.
- Reports. Anyone signed in can report a post, a comment or an account. A post or comment that 3 different people report is hidden straight away until a moderator looks at it.
- People. Our moderators read every report and every post the checks hold. No automatic check decides on its own that something stays down or that an account is punished.
4. Reporting
Report a post or a comment from its menu, and an account from its page or from the menu on its posts, with the reason. The person you report isn't told who reported them. You can also block anyone: then neither of you sees the other's posts, comments or lists. To report something without an account, or something that infringes your rights, write to swagai.app@gmail.com with the feed name and when it was posted.
5. What happens when a rule is broken
- The post or comment is hidden, and you are told which rule it broke on the Feed page.
- Kept off the feed. An account that breaks the rules more than once can be stopped from posting, commenting, upvoting and reporting. It keeps everything else.
- Suspended. For serious or repeated breaks, the whole account can be suspended: it can still sign in, see why, and download or delete its data, but can't scan, save, post or add friends until the suspension is lifted.
- Banned or deleted. For the most serious breaks, such as sexual content involving a child, hate or threats, an account can be banned, which stops it signing in, or deleted with everything in it. Content that is illegal is reported to the authorities where the law requires it.
Every decision is made by a person, written to our audit log, and explained to you, unless the law stops us. A ban cancels any Pro subscription straight away; a suspended account can cancel its own in Settings.
6. If you think we got it wrong
You can ask us to look again at each decision about a post or comment once, from the Feed page; a person looks at it again and you are told whether it is restored. For a suspension, a ban or anything else, write to swagai.app@gmail.com from the address on the account. If you live in the EU you can also take a decision to an out-of-court dispute settlement body certified under the Digital Services Act.