1. Who we are
swag.ai is run by Ian Huang:
- Run by
- Ian Huang
- Company
- Not registered yet
- swagai.app@gmail.com
That email address is also our single point of contact for users and for authorities under the EU Digital Services Act. You can write to us in English or Danish.
2. Your account
You must be 16 or older to have an account. Keep your sign-in details to yourself; you are responsible for what happens under your account. One person, one account: shared accounts may be suspended.
3. Acceptable use
Don't scrape the site, resell our results, or try to get around credits or rate limits. Don't upload pictures you have no right to use, or anything unlawful or sexual. Don't try to copy or reverse engineer the matching. What others can see follows the Community Guidelines, which are part of these terms.
We may limit, suspend, ban or delete accounts that break these rules, and we tell you why unless the law stops us. A suspended account can still sign in, see why, and download or delete its data, but can't scan, save, post or add friends until the suspension is lifted. A banned account can't sign in, and a ban cancels any subscription. Deleting an account deletes everything in it, as if you had deleted it yourself.
4. Match results
Matches are our best estimate, not a promise. Prices come from a live search and are shown as approximate; we can't guarantee that a result is the identical product, that a price is current, or that an item is available where you live. Check the details on the shop's page before you buy.
When you buy, your contract is with the shop, not with us, and the shop handles delivery and returns. Some links are affiliate links that may earn us a commission. That never changes the price you pay or which products we show.
5. Subscriptions and refunds
The free plan includes 50 credits a month, with no card required. A scan costs 10 credits whether or not we find a match, and a scan you cancel, or leave before it finishes, still uses them; if our side reports that a scan failed, its credits come back. Credits don't carry over: each month starts at 50 again, however many are left. An email address that belonged to a deleted account starts with none, and gets its first credits at the next monthly refill. A free account has one wishlist; one that already has more keeps them and can still save into them. When a friend makes a new account through your invite link, 10 credits are added to yours, for up to 50 friends; they work like any other credit and don't carry over past your next refill. An invite counts only for a new account made by someone else who never had one. A scan you make on the front page before you have an account costs nothing until you open it. Opening it on the account you create or sign in to afterwards uses 10 credits, as a scan does, unless it found nothing to show or the search for one of its pieces failed. One address gets a few of those a day. Our marketing emails are a separate choice: agreeing to these terms doesn’t sign you up for them, and you can use swag.ai without them.
Pro costs $9.99 a month, or $95.99 a year if you choose yearly billing, paid in advance through Stripe, and renews at the end of each month or year you’ve paid for until you cancel. It includes 150 credits every week; unused credits don't carry over from one week to the next. Pro also checks the prices of your saved items every night and can email you when one drops, shows more of each piece's search (up to six options and six listings with a price, three and three on the free plan), makes up to 50 wishlists, keeps your recent scans (whole with their picture for a day, then each piece's first shop links), shows your own stats and a quiz on your month on swag.ai, shows the cheaper lookalikes the nightly check finds and the pieces people pick most (Inspiration), lets you choose other colours for the site (Classic or Dark), and keeps scanning when swag.ai is busy and free scans are paused. Cancel any time in Settings; Pro stays active until the end of the month or year you've paid for.
Max costs $25.99 a month, or $249.99 a year if you choose yearly billing, paid and renewed the same way as Pro. It includes everything Pro does, with 500 credits every week instead of 150, up to 200 wishlists instead of 50, your last 200 scans kept instead of 50, and a gold ring round your profile picture. You can move between Pro and Max, and between monthly and yearly billing, under Change plan in Settings. Stripe works out the difference for the time left on what you've paid: if the new plan costs more, you pay the difference at once; if it costs less, the difference is kept as credit toward your next payments and isn't refunded. The credits you've used this week stay used. Everything else in this section applies to Max as it does to Pro.
We don't give refunds. Pro is paid a month or a year in advance and starts as soon as you pay. When you cancel, you keep Pro until the end of the month or year you've paid for and aren't charged again, but the payment isn't refunded, in full or in part. If we change the price, we email you at least 30 days before your next renewal, and you can cancel before it applies.
If you live in the EU, the EEA or the UK, the law gives you 14 days from your first Pro payment to cancel it, and we can't take that away. Because Pro starts straight away at your request, you get back only the part of the month or year you haven't had yet, counted in whole days: cancel a week into a 30-day month and you get back about 77% of the price, and a week into a year about 98%. Renewals don't start a new 14 days. To cancel this way, email swagai.app@gmail.com from the address you sign in with within those 14 days, for example: “I cancel my swag.ai Pro subscription, bought on [date], for the account [email address].” The money goes back to the card or payment method you paid with within 14 days of your message, and Pro ends when it does.
Nothing here takes away a right the law gives you where you live, for example if Pro doesn't work as described.
6. Content you upload
You keep ownership of what you upload. You give us a limited licence to process it to provide the service. Uploaded pictures are deleted within 24 hours; the Privacy Policy explains what is kept and for how long.
7. The feed and friends
When you post, you give us a licence to show the post (the garment crops, the matches and your caption) to other signed-in users for as long as it is up. You can delete a post or comment at any time, and the licence ends when you do.
Only post pictures you have the right to share. Don't post pictures of children, or of other people who haven't agreed to it, nudity, or anything hateful, harassing, violent, misleading or illegal. No spam or advertising. Comments follow the same rules; the Community Guidelines set them out in full.
Before anything is shown, we check it. A caption, comment or shared list's name with a slur in it isn't saved. An automatic check looks at the picture a post comes from, and a post it flags, or one it couldn't check, goes up hidden until a moderator looks at it. Anyone signed in can report a post, a comment or an account, and a post or comment that several different people report is hidden automatically until a moderator reviews it. A person makes every decision to keep something down. We remove content that breaks these rules or the law and may suspend or ban accounts that do. To report content that infringes your rights without an account, email swagai.app@gmail.com with the poster's name and when it was posted. Prices in a post are the ones found when it was posted and may be out of date.
When we hide something you posted, we tell you which rule it broke on the Feed page and by email. You can ask us to look at each decision again once, from the Feed page; a person reviews it and tells you whether it is restored. An account kept off the feed can't post, comment, upvote or report until that is lifted, but can still scan, keep its wishlists and friends, and download or delete its data. We tell you why, and you can write to swagai.app@gmail.com if you think we got it wrong.
Friend requests follow the same rules as the feed: don't use them to harass or spam anyone. Anyone can decline a request, withdraw one or remove a friend at any time, and a declined request can't be sent again by the same person. A list you share with friends is shown only to the friends you accepted.
8. Liability
We provide the service as it is. As far as the law allows, our total liability to you is limited to what you paid us in the 12 months before the claim, or 50 US dollars if that is more. Nothing in these terms limits liability that the law doesn't allow to be limited, or your rights as a consumer.
9. Law and complaints
Danish law applies to these terms. If you are a consumer living elsewhere, you also keep the protection of the mandatory consumer law of the country you live in, and you can take a dispute to the courts there.
If you have a complaint, write to swagai.app@gmail.com first. If we can't sort it out, and you live in Denmark, you can complain to the Danish Competition and Consumer Authority's Centre for Complaint Resolution through forbrug.dk. If you live in another EU country, the European Consumer Centre in your country can help.
10. The launch waitlist
Before swag.ai opened you could give us your email address to be told when scanning started. That is all joining did: it was not an account, it cost nothing, and it promised nothing except one email when we opened. The waitlist closed when swag.ai opened, on 12 October 2026.
Everyone who joined gets 30 free credits once, on the account made with the address they gave, in addition to the 50 credits a free account gets each month. They are added when the account is created, and like all credits they don't carry over: your next monthly refill sets the balance back to the plan's, so use them in your first month. The credits are a one off, they are not money, they cannot be transferred, exchanged or paid out, and one address earns them once even if the account is deleted and made again. What a credit buys is set out in section 5. The Privacy Policy says what we stored and how to have it deleted.